Earn customers for life

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

Dynamics 365 Customer Service

  • choose your plan

  • Unlimited named usersUnlimited named users
  • Case managementCase management
  • Knowledge managementKnowledge management
  • MobileMobile
  • PortalPortal
  • CustomizationCustomization
  • Unified service deskUnified service desk
  • Embedded intelligenceEmbedded intelligence
  • Service gamificationService gamification
  • Leads (creation only)Leads (creation only)
  • Microsoft PowerApps Plan 2Microsoft PowerApps Plan 2
  • Microsoft PowerBIMicrosoft PowerBI
  • Integration with OutlookIntegration with Outlook
  • Integration with ExchangeIntegration with Exchange
  • Integration with ExcelIntegration with Excel
  • Integration with OneDrive/SharePointIntegration with OneDrive/SharePoint
  • Integration with OneNoteIntegration with OneNote
  • Chat for Dynamics 365Chat for Dynamics 365
  • Dynamics 365 Customer Service InsightsDynamics 365 Customer Service Insights
  • Dynamics 365 Customer InsightsDynamics 365 Customer Insights
  • Microsoft Forms ProMicrosoft Forms Pro
  • Dynamics 365 for SalesDynamics 365 for Sales
  • Dynamics 365 for MarketingDynamics 365 for Marketing
  • Dynamics 365 for Field ServiceDynamics 365 for Field Service
  • Dynamics 365 for Project Service AutomationDynamics 365 for Project Service Automation

  • Customer Service Professional

  • CAD

    $64.00

    user / month
    (annual commitment)

  • Buy now
  • Unlimited named usersyes
  • Case managementyes
  • Knowledge managementyes
  • Mobileyes
  • PortalAdd-on only
  • CustomizationLimited
  • Unified service deskno
  • Embedded intelligenceno
  • Service gamificationno
  • Leads (creation only)yes
  • Microsoft PowerApps Plan 2Add-on only
  • Microsoft PowerBIyes
  • Integration with Outlookyes
  • Integration with Exchangeyes
  • Integration with Excelyes
  • Integration with OneDrive/SharePointyes
  • Integration with OneNoteyes
  • Chat for Dynamics 365no
  • Dynamics 365 Customer Service InsightsAdd-on only
  • Dynamics 365 Customer InsightsAdd-on only
  • Microsoft Forms ProAdd-on only
  • Dynamics 365 for Salesno
  • Dynamics 365 for Marketingno
  • Dynamics 365 for Field Serviceno
  • Dynamics 365 for Project Service Automationno
  • Buy now

  • Customer Service Enterprise

  • CAD

    $121.60

    user / month
    (annual commitment)

  • Buy now
  • Unlimited named usersyes
  • Case managementyes
  • Knowledge managementyes
  • Mobileyes
  • Portalyes
  • Customizationyes
  • Unified service deskyes
  • Embedded intelligenceyes
  • Service gamificationyes
  • Leads (creation only)yes
  • Microsoft PowerApps Plan 2yes
  • Microsoft PowerBIyes
  • Integration with Outlookyes
  • Integration with Exchangeyes
  • Integration with Excelyes
  • Integration with OneDrive/SharePointyes
  • Integration with OneNoteyes
  • Chat for Dynamics 365Add-on only
  • Dynamics 365 Customer Service Insightsyes
  • Dynamics 365 Customer InsightsAdd-on only
  • Microsoft Forms Proyes
  • Dynamics 365 for Salesno
  • Dynamics 365 for Marketingno
  • Dynamics 365 for Field Serviceno
  • Dynamics 365 for Project Service Automationno
  • Buy now

  • Customer Engagement Plan

  • CAD

    $147.20

    user / month
    (annual commitment)

  • Buy now
  • Unlimited named usersyes
  • Case managementyes
  • Knowledge managementyes
  • Mobileyes
  • Portalyes
  • Customizationyes
  • Unified service deskyes
  • Embedded intelligenceyes
  • Service gamificationyes
  • Leads (creation only)yes
  • Microsoft PowerApps Plan 2yes
  • Microsoft PowerBIyes
  • Integration with Outlookyes
  • Integration with Exchangeyes
  • Integration with Excelyes
  • Integration with OneDrive/SharePointyes
  • Integration with OneNoteyes
  • Chat for Dynamics 365Add-on only
  • Dynamics 365 Customer Service Insightsyes
  • Dynamics 365 Customer InsightsAdd-on only
  • Microsoft Forms Proyes
  • Dynamics 365 for Salesyes
  • Dynamics 365 for Marketingyes
  • Dynamics 365 for Field Serviceyes
  • Dynamics 365 for Project Service Automationyes
  • Buy now