Earn customers for life
Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

choose your plan
- Unlimited named usersUnlimited named users
- Case managementCase management
- Knowledge managementKnowledge management
- MobileMobile
- PortalPortal
- CustomizationCustomization
- Unified service deskUnified service desk
- Embedded intelligenceEmbedded intelligence
- Service gamificationService gamification
- Leads (creation only)Leads (creation only)
- Microsoft PowerApps Plan 2Microsoft PowerApps Plan 2
- Microsoft PowerBIMicrosoft PowerBI
- Integration with OutlookIntegration with Outlook
- Integration with ExchangeIntegration with Exchange
- Integration with ExcelIntegration with Excel
- Integration with OneDrive/SharePointIntegration with OneDrive/SharePoint
- Integration with OneNoteIntegration with OneNote
- Chat for Dynamics 365Chat for Dynamics 365
- Dynamics 365 Customer Service InsightsDynamics 365 Customer Service Insights
- Dynamics 365 Customer InsightsDynamics 365 Customer Insights
- Microsoft Forms ProMicrosoft Forms Pro
- Dynamics 365 for SalesDynamics 365 for Sales
- Dynamics 365 for MarketingDynamics 365 for Marketing
- Dynamics 365 for Field ServiceDynamics 365 for Field Service
- Dynamics 365 for Project Service AutomationDynamics 365 for Project Service Automation
Customer Service Professional
CAD
$64.00
user / month
(annual commitment)- Unlimited named users
- Case management
- Knowledge management
- Mobile
- PortalAdd-on only
- CustomizationLimited
- Unified service desk
- Embedded intelligence
- Service gamification
- Leads (creation only)
- Microsoft PowerApps Plan 2Add-on only
- Microsoft PowerBI
- Integration with Outlook
- Integration with Exchange
- Integration with Excel
- Integration with OneDrive/SharePoint
- Integration with OneNote
- Chat for Dynamics 365
- Dynamics 365 Customer Service InsightsAdd-on only
- Dynamics 365 Customer InsightsAdd-on only
- Microsoft Forms ProAdd-on only
- Dynamics 365 for Sales
- Dynamics 365 for Marketing
- Dynamics 365 for Field Service
- Dynamics 365 for Project Service Automation
Customer Service Enterprise
CAD
$121.60
user / month
(annual commitment)- Unlimited named users
- Case management
- Knowledge management
- Mobile
- Portal
- Customization
- Unified service desk
- Embedded intelligence
- Service gamification
- Leads (creation only)
- Microsoft PowerApps Plan 2
- Microsoft PowerBI
- Integration with Outlook
- Integration with Exchange
- Integration with Excel
- Integration with OneDrive/SharePoint
- Integration with OneNote
- Chat for Dynamics 365Add-on only
- Dynamics 365 Customer Service Insights
- Dynamics 365 Customer InsightsAdd-on only
- Microsoft Forms Pro
- Dynamics 365 for Sales
- Dynamics 365 for Marketing
- Dynamics 365 for Field Service
- Dynamics 365 for Project Service Automation
Customer Engagement Plan
CAD
$147.20
user / month
(annual commitment)- Unlimited named users
- Case management
- Knowledge management
- Mobile
- Portal
- Customization
- Unified service desk
- Embedded intelligence
- Service gamification
- Leads (creation only)
- Microsoft PowerApps Plan 2
- Microsoft PowerBI
- Integration with Outlook
- Integration with Exchange
- Integration with Excel
- Integration with OneDrive/SharePoint
- Integration with OneNote
- Chat for Dynamics 365Add-on only
- Dynamics 365 Customer Service Insights
- Dynamics 365 Customer InsightsAdd-on only
- Microsoft Forms Pro
- Dynamics 365 for Sales
- Dynamics 365 for Marketing
- Dynamics 365 for Field Service
- Dynamics 365 for Project Service Automation